Student Support

Facilities and Equipment

The Australian Harbour International College is maintained with lecture rooms. Facilities and equipment’s are set-up, checked and maintained regularly to ensure effective and efficient operation. Students have access to necessary instructional and assessment facilities, materials and equipment.
Training facilities include:

·         Fully resourced lecture rooms

·         Suitable training equipment set up safely and securely

·         Adequate acoustics, ventilation and lighting

·         Amenities for meal breaks

·         Toilet facilities

·         Accessible references and resources

·         Computers with access to the Internet

In the event of a planned relocation of the College we will notify both ASQA and our students at least three weeks prior to the relocation taking place. This notification will provide details of our new address, a map of how to get there and other details relevant to the relocation and student studies during this transition period.

Orientation to the College and the Course

Student services staff will organise your orientation. On your first day at our college the team will welcome you, answer your questions and give you information about:

·         Your stay in Australia

·         Accommodation, finances and further study

·         Requirements to receive a qualification

·         Certificates issued on successful completion of the course

·         How your skills, knowledge and attitudes will be assessed?

·         Recognition of prior learning or recognition of current competency

·         How you can appeal if you don’t agree with your assessment outcome

·         How you can complain if you are not satisfied with any part of the course

·         How you can get extra help with your learning

·         Course timetable and attendance

·         Course content

·         Emergency evacuation procedures

·         Your obligations as a student at our College including requirements for achieving satisfactory course progress.

·         You must attend an orientation session and sign off on this activity.

Education Support and Learner Support

The education support strategies used by trainers at Australian Harbour International College includes:

·         Pre-teaching technical terminology.

·         Demonstrating procedures.

·         Providing opportunities for ‘hands-on’ experience and practice.

·         Ensuring individual support and advice to students.

·         Encouraging students to work at their own pace.

·         We offer additional tutorial times for students to work in smaller groups with their trainer.

College Academic Calendar and Intakes

The academic year of Australian Harbour International College is 36 weeks divided into 4 terms of 9 weeks for every term. Students have to study a minimum 13.5 hours On Campus and 6.5 hours Online per week. Students are only allowed to take breaks during the public holidays and nominated College holidays.

Course Timetable

Timetables and room allocations are set in advance but may change each term. Timetables will be posted approximately 2 weeks prior to the commencement of the next term at the College noticeboard and on the website.

New students will receive their timetable at orientation.

Language Literacy and Numeracy Support

We aim at all times to provide a positive and rewarding learning experience for all students. Our enrolment form asks you to provide information regarding Language, Literacy and Numeracy (LLN) requirements or any other special learning needs. In the event of LLN becoming an issue, you can contact the Student Services Officer to discuss your requirements.

Tuition Protection Service

The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your provider is unable to teach your course. Visit the TPS website for more information, at www.tps.gov.au 

Student Card

In order to obtain a student card, you are required to give reception a passport sized photograph. You will then be issued with a student card within a week. The student card can be used as a concession card at museums, theatres, cinemas etc. They are not valid on public transport in Sydney, as international students must pay adult fares.

There is a charge of $20 for replacement of a lost card.

Registered Training Organisation

As a registered training organisation the Australian Harbour International College (AHIC) is bound to comply with the Vocational Quality Framework (VQF), the National Code of Practice 2007 and other requirements specified by the Australian Skills Quality Authority (ASQA). A copy of the National Code of Practice 2007 is located in the administration office of your campus and is also available for download from https://internationaleducation.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/Pages/default.aspx

Refer to the College Student Handbook for further support services in the Download section of this website.

Arrival
About Sydney

Australian Harbour International College is in the center of Sydney – just a few minute’s walk from the (St James, Martin Place, Museum, Town Hall and Wynyard) Railway Station, which allows students the opportunity to enjoy convenient transport facilities, nearby shopping centres, markets, restaurants and entertainment. Sydney provides one of the best environments for unique learning and social experiences. For further Information about living in Sydney, can be found at www.cityofsydney.nsw.gov.au.

Education & Training in Sydney

Sydney is the capital of the State of New South Wales (NSW) and is Australia’s biggest city in terms of population. Sydney, besides being the oldest city in Australia, is also the most international and offers you the chance to earn a first-class education from professional, experienced teachers and lecturers.

Sydney, and NSW more generally, offers a huge range of highly regarded universities, colleges, schools and vocational training facilities to choose from.

English is the official language of Australia and is the main language of instruction in most educational institutions.

After high school, there are range of higher education choices: vocational education and training (VET) institutions – such as the public Technical and Further Education (TAFE) colleges, private VET colleges or Registered Training Organisations (RTOs), and universities and private higher education providers (HEPs).

Institutions that offer courses and services to international students are listed on the 'Commonwealth Register of Institutions and Courses for Overseas Students' (CRICOS). All courses for international students must have a CRICOS code to be registered and accredited in Australia (and NSW).

Sydney offers all levels of qualification – from VET certificates and bachelor degrees through to postgraduate qualifications. The qualifications of these educational and training institutions are usually nationally accredited, and as such, are recognised by institutions and employers both nationally and worldwide. These qualifications from nationally accredited courses form part of the Australian Qualifications Framework (AQF).

Most education providers publish calendars with important dates outlined including: enrolment, orientation, program starts, breaks, exams and exam results publication, which you can usually find on their website.

Study in Australia is the official Australian Government website for international students. Here you can search for courses, institutions and scholarships and read about studying and living in Australia. The website also provides links to information about additional support services available to international students studying in Australia.

The Australian Government wants international students to have a rewarding and enjoyable experience when they come to Australia to study. Australia offers high quality education services and protects the rights of international students to ensure you make the most of your time here.

Emergency Contact

Emergency: In Australia, if you need the police, fire brigade or ambulance urgently call: 000. Then contact the Student Services Manager for additional support, or if it is after hours, contact Australian Harbour International College Welfare Management at: +61 2 9268 0085.

All Australian Harbour International College staff are eager to help ensure the safety, wellbeing and health of our students, and the Student Services team is the best place to start. However, if it is after hours or you prefer online assistance, there are many useful online and telephone resources.

For Physical Health concerns: Healthdirect: 1800 022 222; free 24/7 advice from a registered nurse who will advise if you should see a GP, manage the condition at home or go to a hospital emergency department.

For Mental Health concerns: NSW Mental Health Line: 1800 011 511 – staffed 24/7 by mental health professionals who can assess the urgency of your issue and direct you to appropriate local help.

A regularly updated list of support services is on the notice board at reception.

Health

If you are ill while on campus, please do not leave Australian Harbour International College without informing your teacher or the Student Services Manager.

In the case of serious illness or injury occurring on campus, please report to the Student Services. A first aid kit is available in the Student Services’ office, located on level 4.

Safety

While Sydney is generally safe, as in any large city, it is important to take precautions whilst travelling. People who are alert, which includes not wearing headphones, are less likely to be a target. Be aware of the location of the Emergency Help Points at train stations and try to stay in well-lit areas. Ask shop keepers or bartenders for help if you feel unsafe.

For more personal safety tips and crime prevention, you can visit the safety page of City of Sydney via: www.cityofsydney.nsw.gov.au/community/safety/crime-prevention/what-you-can-do. Multi-languages are available. Also see the Australian Harbour International College Student Handbook for more tips.

Other useful telephone help services in Sydney:

  • Victims of Crime Support Line: 9374 3000
  • Crime Stoppers: 1800 333 000
  • NSW Rape Crisis Centre: 98196565 or 1800 424 017
  • Eastern and Central Sexual Assault Services: 9515 3680
  • Crisis Service-ask for after-hours crisis workers: 9515 6111
Mental Wellbeing and Counselling

Our Senior Student Service Manager and the academic and administrative teams have an open-door policy and are willing to talk to you about any matters you may be facing. Individual assistance is available for students in need of specialised counselling. Inquire at Students Services for assistance.

If you would prefer 24/7 immediate external support, you can call one of the following numbers

·             Lifeline Australia – 13 11 14,  https://www.lifeline.org.au/;

·             Salvo Youth Line: 9360 3000

·             Salvo Suicide Prevention: 9331 2000

·             Beyond Blue – 1300 22 4636; https://www.beyondblue.org.au/home

·             Suicide Call Back Service – 1300 659 467

·             Alcohol and Drug Counselling: 9799 1199

Online support can also be found at:

·       Headspace - https://headspace.org.au/; a place where young people or their friends and family can learn about mental health issues or get support;

·       Reach Out - https://about.au.reachout.com/; practical support, tools and tips help young people and their parents get through anything from everyday issues to tough times;

·       Black Dog Institute – https://www.blackdoginstitute.org.au/about-us/who-we-are/overview, information to help with the identification, prevention and treatment of mental illness, and the promotion of wellbeing; and/or

·       https://mindspot.org.au/ - online assessment and treatment for stress, anxiety and depression.

Also remember to maintain your good mental health through building relationships, exercising, eating a healthy diet, avoiding excess alcohol or drugs, getting a good night's sleep, regular check-ups with the doctor and seeking help if you feel you are not coping as well as you could be. (Source: Tips for good mental health https://www.healthdirect.gov.au/tips-for-good-mental-health; Accessed 23/07/2019.)

Cyber Safety

Avoid identity theft. Do not share your personal information with parties that you do not know or trust online through social media, emails or through any other online modes of communication.

Australian Harbour International College has a top-quality firewall and virus protection in place to protect you while using the Internet and your personal information.

However, Australian Harbour International College does not accept any responsibility for the misuse of your personal information that you may provide to an unauthorised party that is not connected to Australian Harbour International College while using your student email and facilities. Australian Harbour International College accepts no responsibility if you visit a site that is clearly dangerous from your personal system and effectively pass on viruses or malware to your peers.

If you think you are the victim of cyberbullying, please talk to your Student Services Manager. If possible, please save evidence of the alleged conduct in the event that the Student Services Manager needs to conduct investigations. 

If a student is found to have engaged in cyberbullying, Australian Harbour International College will not tolerate such behaviour, and this may attract penalties.

 

Orientation and OSHC information links

As an international student, it is a requirement of your student visa that you have student health cover for the duration of your study in Australia.  Bupa is an Australian Harbour International College’s chosen OSHC provider.  When students receive an offer to study at Australian Harbour International College, students have the option to ask Kent Institute to organise OSHC through Bupa.  This means:

1. You have paid the full amount of tuition and OSHC fees due to Australian Harbour International College.  We will advise Bupa to arrange your cover; and

2. Bupa then registers you as a member and issues a membership card.  This will be sent to your address in Australia.  If you do not have a postal address in Australia, your card will be sent to Australian Harbour International College.

If you do not wish to use Bupa, it is your responsibility to ensure that you have OSHC that is current, and for the duration of your student visa.

What does Bupa cover?

Bupa offers cover for a range of services. Some are:

  • The cost of medical treatments in and out of hospital
  • Bupa Direct Billing Doctors which reduce out pocket expenses (a Direct Billing Doctor is a Doctor who agrees to send the claim direct to Bupa to be processed. Present your Bupa membership card and photo identification at the time of your consultation).
  • A 24-hour advice line
  • Bupa Plus-Membership Benefits – Exclusive benefits for Bupa members
Student hub

Our student hub has all the information the student or their family would require www.bupa.com.au/students

There are some great videos and content here, including

myBupa

Register and log in to myBupa using your Bupa membership number. Please check your BUPA verification letter for your membership details. You can use myBupa to make claims, order a new card, get a digital card (Android only) and access member exclusive discounts and benefits.

How to claim?

All claims for Bupa can be either made either online, or by visiting a Bupa Centre.  If you are claiming for any hospital admission or medical consultations within the first 12 months of membership, you will need to complete a Medical Certificate

Further information regarding Bupa, and how to use OSHC can be found below:

How to contact Bupa?

If you would like to contact Bupa to discuss your cover, renew your membership or get a quote for OSHC or OVC insurance, please use any of the contacts provided below.

  • Contact your Bupa consultant by email (oshc@bupa.com.au).
  • Health insurance queries to students@bupa.com.au, monitored Monday to Friday.
  • OSHC support team available Monday to Friday 8am - 6pm (AEST) on 1800 888 942 (from Australia) or +61 3 9937 4223 (outside Australia).
  • 24-hour Student Advice Line for support in 180 languages on 1300 884 235.

Visit bupa.com.au/students for information on Student cover, Graduate cover or Members help.

Talk to BUPA